NAV: Service compliant concerning my parental leave

I've filed a service complaint to NAV, the Norwegian Labour and Welfare Administration (see previous posts), with regard to their handling of my parental leave. My complaint, which is personal (rather than on behalf of some other entity), has four points:

1) Unreasonably long processing

2) Inquiry not replied to

3) Inadequate guidance/information

4) Dissatisfied with follow-up/execution

I have posted my service complaint word by word (in Norwegian) in my Norwegian language, political blog Utopisk Realisme.

The NAV saga: Last chapter?

This week I was, in addition to receiving a letter from NAV, the Norwegian Labour and Welfare Administration (see previous posts on their repeated inability to deliver on what are my rights according to Norwegian law), getting a phone call from them, notifying me that the money they have owed me since May/June has now been paid.

See particularly my post August 30th, "NAV messes up again - pay for parental leave 3 months late, AGAIN". What happened since then was that I contacted NAV to ask for news - since they had not contacted me after the University of Stavanger contacted them to let them know about their mistake. I was then, in the beginning of September, promised that an officer would call me within 2 workdays to let me know what would happen, and when the 40.000 NOK or so they owed me would be transferred to me. The result? After 3 weeks I still hadn't heard a word... And sent them yet another reminder, plus asking them for info on how I can complain about their treatment of this.

PS: The lady who called me letting me know that the money had finally, 4-5 months late, been paid, did not say anything about how I can make a formal complaint.

Remaining part of parental leave to take place early 2014

This week I have received a letter from NAV, the Norwegian Labour and Welfare Administration (see previous posts on their repeated inability to deliver on what are my rights according to Norwegian law), confirming that they have accepted my application for parental leave in the beginning of 2014. Specifically, I will have graded parental leave (75 %) from January 1st 2014 to March 13th 2014. At the same time I have, for the first half of 2014, a 25 % position at University of Stavanger's Department of health studies.